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Order Support FAQs



Ordering & Shipping



Q.

How can I change or cancel my order?

Orders can usually be adjusted the same business day they were entered. Please contact us here as soon as possible if you would like to update or cancel your order. Our fulfillment center processes orders quickly, but we'll do our best to accommodate you.

Q.

How can I check the status of my order?

If you created an account, you can check the status of your order by logging in and looking under your Order History.

Q.

What are the shipping options?

We offer two shipping options:
1. Standard (1-5 business days) = FREE
2. Expedited (1-2 business days) = $20

To expedite your shipment for $20, select Expedited Shipping at checkout. Orders received by 2 PM CST will ship the next business day and be delivered the following business day.

Q.

Where do you ship?

We ship to all 50 states. Please allow a minimum of 7 business days for delivery to Hawaii and Alaska.
At this time, we do not ship to PO Boxes, US territories or Canada.

Q.

I need help with an order I placed using a purchase order.

If you placed or received an order on behalf of your organization, please contact us at 800-558-5712 for assistance.

Q.

My promo code doesn't work.

There are currently no promo codes available. If you need further assistance, please contact us here.

Q.

I'm having trouble logging in to my account.

The user name for your account is the email address you used when creating the account. If you forgot your password, click here to reset it.

Billing



Q.

What forms of payment do you accept?

We accept all major credit cards and PayPal.

Q.

Once I place an order, when will my credit card be charged?

Your credit card will be charged as soon as your order is placed.

Q.

What should I do if I was billed incorrectly?

If you were billed incorrectly, we're sorry about that! Please contact us here and we'll resolve it.

Q.

How do I update or cancel my subscription or auto filter replacement reminder?

Please contact us here for assistance with updates or cancellations.

Returns & Exchanges



Q.

How do I place a return or exchange?

InSinkErator packages don't include return slips, but don't worry. Just contact us here and we'll help you place your return or exchange.

Q.

What is your return policy?

All returns must be processed within 30 days of receiving the order. Your order number is required to place a return. You will be refunded in full to your original form of payment. Contact us here to place your return.

Q.

How long does it take to process a return?

Once your return is received, it typically takes about 7-10 business days for the refund to appear on your credit card statement.

Q.

What should I do if I received a damaged or incorrect product?

If you received a damaged or incorrect product, we're sorry about that! Please contact us here and we'll take care of it.


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