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UK Order Support FAQs



Ordering & Shipping


 
Q.

How can I change or cancel my order?

We want you to be delighted with your order. If you wish to cancel your order you may do so at any time from the day you placed the order and before it is delivered. Download and complete our order cancellation form to cancel your order.

Q.

How can I check the status of my order?

If you created an account, you can check the status of your order by logging in and looking under your Order History.

Q.

What are the shipping options?

We offer FREE standard delivery (1-3 business days) via DPD.

Q.

Where do you ship?

We deliver items to the United Kingdom only. At this time, we do not deliver to PO Boxes or the Republic of Ireland.

Q.

My promo code doesn't work.

Please contact us here for further assistance.

Q.

I'm having trouble logging in to my account.

The user name for your account is the email address you used when creating the account. If you forgot your password, click here to reset it.

 

Billing


 
Q.

What forms of payment do you accept?

We accept Visa and Mastercard payments.

Q.

Once I place an order, when will my credit card be charged?

Your credit card will be charged as soon as your order is placed.

Q.

What should I do if I was billed incorrectly?

If you were billed incorrectly, we're sorry about that! Please contact us at 01923 297 880 and we'll resolve it.

 

Returns & Exchanges


 
Q.

What is your return policy?

We want you to be delighted with your order. If you wish to return your order you may do so up to 14 days after receiving in, beginning on the day after your order (in its entirety) is delivered to you. Download and complete our form to return your order.

Q.

How long does it take to process a return?

Once your return is received, it typically takes about 7-10 business days for the refund to appear on your credit card statement.

Q.

What should I do if I received a damaged or incorrect product?

If you received a damaged or incorrect product, we're sorry about that! Please contact us here and we'll take care of it.

For additional order support, contact us at 01923 297 880.

 
 


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