Search

US & Canada SinkTop Switch FAQs & Replacement Installation Instructions



Replacement Installation Instructions

This video shows you how to install a replacement SinkTop Switch.


Product Information



Q.

What does a SinkTop Switch do? What does it look like?

The InSinkErator Single Outlet SinkTop Switch allows consumers to activate their garbage disposals by pushing a button installed in their countertop instead of having the garbage disposal connected to an electric wall switch.

Q.

What are the model numbers of the units in question and where were they sold?

74300, 76703, 78251, and STS-SOSN. Most were sold in the U.S., with a small number sold in Canada and Japan. Click here to determine if your model is affected.

Q.

How many of these units have been sold?

About 1.4 million units were manufactured and sold between 2005 and 2017.

Q.

Does InSinkErator manufacture these SinkTop Switches?

No, the switches are provided by a vendor—InSinkErator only manufactures the garbage disposal.



Voluntary Corrective Action Information



Q.

Why is the SinkTop Switch undergoing a corrective action plan and voluntary replacement?

Safety is the top priority for Emerson and its businesses. There have been isolated incidents of overheating caused by water leaking into the Single Outlet SinkTop Switch's electrical power module, creating a short circuit hazard. Even though the product is not intended to be exposed to water, InSinkErator has elected to provide replacement SinkTop Switch kits that are better able to withstand accidental exposure to water.

Q.

How many incidents have been reported? Have these incidents caused any injuries or substantial damage?

As of the start of this safety notice, InSinkErator had received about three dozen reports of water damage causing overheating of the listed models of SinkTop Switches. All of the reported incidents have involved limited damage under the sink. No one has been injured.

Q.

What are Emerson and its InSinkErator business doing about this problem?

We have halted shipment of the product and had it removed from store shelves. We have launched a corrective action plan and voluntary replacement program to provide affected customers with a replacement SinkTop Switch kit that is better able to withstand accidental exposure to water.

Q.

What is different about the replacement switch that makes it safer?

The Dual Outlet SinkTop Switch provided with the replacement kit features upgraded seals and other improvements to protect against water causing overheating.

Q.

How does the corrective action plan and voluntary replacement program work?

With the approval of the Consumer Product Safety Commission, Emerson is asking its consumers to do the following:
• Disconnect the power module to see the label and click here to determine if your model is affected.
• If your model is affected, you will be directed to register your product for a free replacement.
• Consumers will be asked to provide the model number, date code, and their mailing address.
• Consumers will receive a free SinkTop Switch replacement kit within 7-10 business days and are instructed to discard and/or recycle their original Single Outlet SinkTop Switch.




Was this answer helpful?


Need additional help? Contact Us